Aloudtext - AI Agency

1. General information

This Privacy Policy explains how UAB «Vero Pulse», registration code 306712826, registered at Vilnius, Zalgiris g. 88-101, LT-09303, Republic of Lithuania, processes personal data in connection with the website https://aloudtext.com/, the Aloudtext account, AI text-to-speech tools, dashboard, support, payments and related services.

The Company acts as a data controller for account, billing, support, website and security data processed for its own purposes. In certain business or API scenarios, the Company may act as a processor where a customer determines the purposes and means of processing.

2. Categories of personal data

Depending on how the user interacts with the Service, the Company may process the following categories of data:

Account data: email address, name if provided, password hash, language, country, settings and account identifiers.
Authentication and security data: login events, device data, IP address, tokens, session identifiers and security logs.
Billing data: payment identifiers, payment status, transaction data, invoices, plan information and limited billing details. Full card data is processed by payment providers and is not stored by the Company.
AI operational data: uploaded text, scripts, prompts, files, selected voices, generation settings, generated audio, project history, error logs, telemetry, usage volume and model-related metadata.
Technical data: IP address, browser type, device, operating system, referral source, pages visited, cookies, local storage identifiers and analytics events.
Communications: support requests, emails, feedback, consent records, marketing preferences and related correspondence.
Compliance data: consent evidence, verification records where voice cloning or legal compliance requires it, abuse reports, dispute records and fraud prevention data.

3. Purposes of processing

to create, maintain and secure user accounts;
to provide AI voice synthesis, generated audio, project history, dashboard and related functionality;
to process payments, credits, invoices, refunds and billing support;
to provide customer support and respond to inquiries;
to prevent fraud, misuse, unauthorized access, spam, voice cloning abuse and security incidents;
to monitor Service performance, fix errors, improve models and user experience where legally permitted;
to send service notices, legal updates, security alerts and, where consent is given, marketing communications;
to comply with legal obligations, accounting, tax, audit, dispute resolution and regulatory requirements.

4. Legal bases under GDPR

Where the General Data Protection Regulation applies, processing may be based on:

performance of a contract: account creation, Service provision, generation requests, payment handling and support;
legal obligation: accounting, tax, consumer protection, compliance and lawful authority requests;
legitimate interests: security, fraud prevention, Service improvement, abuse detection, business administration and dispute protection;
consent: optional marketing, certain cookies, optional voice cloning verification or other processing where consent is required;
establishment, exercise or defense of legal claims where necessary.

5. AI content, files and generated output

The user may submit text, files or other Content for voice generation. Such Content may contain personal data. The user is responsible for ensuring that they have the right to upload and process all submitted Content.

Source files may be automatically deleted after processing where technically configured. Generated audio files, project history and metadata may remain available in the account dashboard unless deleted by the user, removed under retention rules or retained where required for legal, security, billing or dispute purposes.

The Company may process limited operational data to debug generation errors, ensure fair usage, prevent abuse, maintain security and improve Service quality where permitted by law and applicable user settings.

6. Cookies and similar technologies

The website may use cookies, local storage and similar technologies to provide core functionality, remember settings, maintain sessions, measure analytics, improve performance and protect the Service from abuse.

Strictly necessary cookies are required for website and account functionality.
Analytics or optional cookies may be used where permitted by law and, where required, with user consent.
Users can manage cookies through browser settings, but disabling certain cookies may affect website functionality.

7. Recipients and service providers

Personal data may be shared with trusted service providers only where necessary for the purposes described in this Policy, including:

hosting, cloud infrastructure and content delivery providers;
payment processors, banks, card networks and fraud prevention providers;
email, support and customer communication tools;
analytics, security monitoring and logging providers;
AI infrastructure or model providers where required to deliver generation functionality;
professional advisers, auditors, legal representatives and authorities where legally required.

The Company does not sell personal data. Service providers must process data according to contractual obligations, confidentiality requirements and applicable data protection law.

8. International transfers

Personal data may be processed in the European Economic Area and, where necessary, in other countries by service providers or infrastructure partners. Where personal data is transferred outside the EEA, the Company applies appropriate safeguards such as adequacy decisions, standard contractual clauses, contractual controls and additional technical or organizational measures where required.

9. Data retention

Personal data is retained only for as long as reasonably necessary for the purposes described in this Policy, including Service provision, account management, legal compliance, accounting, fraud prevention, security, dispute resolution and legitimate business needs.

Account data is generally retained while the account remains active and for a reasonable period after deletion where required.
Billing and accounting records may be retained for statutory periods required by law.
Security logs may be retained for a limited period necessary to protect the Service and investigate incidents.
Support correspondence may be retained to resolve issues and document communications.
Generated output and project history may be retained in the account until deleted by the user, subject to technical, legal and policy limitations.

10. User rights

Depending on applicable law, the user may have the right to:

access personal data processed by the Company;
request correction of inaccurate or incomplete data;
request deletion of personal data where legally available;
request restriction of processing;
object to processing based on legitimate interests;
request portability of data provided by the user;
withdraw consent where processing is based on consent;
lodge a complaint with a competent data protection authority.

Rights requests may be sent to hello@aloudtext.com. The Company may need to verify the user’s identity before responding.

11. Marketing communications

The Company may send marketing emails only where permitted by law, such as where the user has consented or where another lawful basis applies. The user may unsubscribe from marketing communications at any time by using the unsubscribe mechanism or contacting the Company.

Service notices, security messages, billing communications and legal updates are not marketing and may still be sent where necessary for the Service.

12. Children

The Service is not intended for children. Unless a higher age is required by local law, the Service is intended for users aged 18 or older. The Company does not knowingly collect personal data from children in connection with account-based Service use.

13. Security measures

The Company uses reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration or disclosure. Measures may include access controls, encryption in transit, secure authentication, monitoring, backup procedures, provider due diligence and incident response processes.

No method of online transmission or storage is fully secure. The user must protect account credentials and immediately notify the Company of suspected unauthorized access.

14. Automated processing and AI

The Service uses automated systems to generate audio from user-submitted text and settings. The Company may also use automated tools for fraud prevention, abuse detection, security monitoring, usage calculation and technical diagnostics. The Company does not use automated processing to make legally binding decisions about users unless required or permitted by law and accompanied by appropriate safeguards.

15. Changes to this Policy

The Company may update this Privacy Policy from time to time. The updated version will be published on the website with a revised effective date. Where required by law, the Company may provide additional notice or request consent.

16. Contact

Questions, privacy requests or complaints may be sent to hello@aloudtext.com.