Aloudtext - AI Agency

1. General provisions

This Payment & Refund Policy applies to purchases, top-ups, credits, subscriptions, packages and any paid access to Aloudtext services available at https://aloudtext.com/.

This Policy forms part of the Terms & Conditions. By making a payment, the user confirms acceptance of this Policy and the applicable plan conditions displayed before purchase.

2. Pricing and display of charges

Prices, currency, taxes, included limits, renewal terms, subscription period, available payment methods and any material restrictions are displayed in the Service interface or checkout page before the user confirms the purchase.

Fees may depend on generated characters, selected voice, model type, language, processing volume, storage, API usage or plan level.
The final amount may include taxes, payment processor fees, currency conversion, bank fees or card network fees depending on the user’s payment method and jurisdiction.
The Company may change prices and plan structure for future purchases. Changes do not normally affect already completed purchases unless required by law or agreed with the user.

3. Payment methods

Payments may be accepted through payment cards, online payment systems, bank transfer or other payment methods made available in the checkout interface. Availability may vary by country, currency, risk profile, payment provider requirements and technical conditions.

Card details and payment credentials are entered on the secure payment page of the relevant payment provider or processor. The Company does not request or store full card numbers or card security codes in its own systems.

4. Prepayment and credit balance

The Service may operate on a prepaid balance, credit package, subscription allowance or pay-as-you-go basis. Unless expressly stated otherwise, access to paid functionality is provided after successful authorization and confirmation of payment.

Credits represent a limited right to use Service functionality. Credits are not electronic money, are not cash, are not a bank deposit, are not transferable unless expressly allowed by the Company, and cannot be exchanged for fiat currency.

5. Usage-based charging

Credits or plan allowances may be charged when the user submits a generation request, processes text, uses a selected voice or feature, downloads output, calls the API or otherwise consumes paid functionality.

Credits may be charged for completed generations and, where technically or economically justified, for failed requests caused by incorrect user input, unsupported files, insufficient rights, repeated cancellation, violation of limits or other user-side reasons.
Where a generation fails due to a confirmed technical error on the Company’s side, the Company may restore credits, repeat generation, apply an adjustment or provide another reasonable remedy.
The user is responsible for checking input text, selected voice, language, settings and project parameters before confirming generation.

6. Subscriptions and renewals

If subscriptions are offered, the billing period, renewal conditions, cancellation options and included limits are displayed before purchase. Unless the user cancels before the renewal date, the subscription may renew automatically if such renewal is enabled and permitted by applicable law.

Cancellation of a subscription stops future renewals but does not necessarily create a right to refund the already paid period unless required by law, expressly stated in the plan terms or confirmed by the Company.

7. Refund eligibility

Because the Service provides digital content and usage-based AI generation, refunds are generally limited once paid functionality has been activated, credits have been used, output has been generated or digital performance has begun with the user’s consent.

Refunds may be considered in the following cases:

duplicate payment, accidental double charge or clear payment processing error;
payment was charged but the user account was not credited and the issue cannot be corrected by crediting the account;
confirmed technical outage or Service-side error that materially prevented access to purchased paid functionality for a significant period;
unauthorized transaction confirmed by the payment provider, bank or competent authority;
mandatory refund rights under applicable consumer protection law.

Refunds are not normally provided merely because the user changed their mind, selected the wrong voice or settings, submitted incorrect text, used generated output, exceeded plan limits, violated the Terms, or expected a different artistic result where the Service functioned as described.

8. Refund request procedure

To request a refund, correction or billing review, the user should contact hello@aloudtext.com with the subject line “Refund request” or “Billing issue”.

account email address;
purchase date and approximate time;
amount and currency;
payment method or provider, without sending full card details;
transaction identifier, invoice number or receipt where available;
description of the issue and requested remedy;
screenshots or supporting documents where relevant.

The Company reviews requests within a reasonable period and may ask for additional information to verify the transaction, account ownership, usage history, payment provider logs and the technical circumstances of the request.

9. Refund method and timing

Approved refunds are normally returned to the same payment method used for the original transaction, unless another method is required by law or technically necessary. The Company does not control the exact time required by banks, card networks or payment providers to complete the refund after it has been initiated.

Partial refunds, credit restoration or account adjustments may be applied where only part of the purchased service was affected or where this is a fair and proportionate remedy.

10. Chargebacks and disputes

If the user initiates a chargeback or payment dispute without first contacting the Company, the Company may suspend paid functionality, restrict the account, provide evidence to the payment provider and recover amounts lawfully owed, including fees where permitted by law.

The user should not initiate chargebacks for issues that can reasonably be resolved through support, credit restoration or refund review.

11. Taxes, invoices and accounting

Invoices, receipts or payment confirmations may be provided electronically where available. The user is responsible for providing accurate billing details and for paying any taxes, duties or charges applicable to the user’s purchase, except where the Company is required to collect them.

12. Fraud prevention and payment security

For security, compliance and fraud prevention, the Company and its payment providers may perform transaction screening, risk checks, identity verification, payment method validation and anti-abuse controls. Transactions may be refused, delayed or cancelled where risk indicators are detected.

13. Cancellation of orders

A user may cancel a purchase before payment confirmation where the checkout process has not been completed. Once digital performance begins, cancellation and refund rights may be limited according to this Policy and applicable law.

14. Errors in pricing or payment information

If a pricing, tax, currency, plan or technical error is discovered, the Company may correct the error, cancel the affected transaction, restore the user’s balance, request additional confirmation or provide another lawful remedy. The Company will not intentionally misrepresent prices or fees.

15. Contact

Billing, payment and refund questions may be sent to hello@aloudtext.com.